Alberici Group, LLC is currently looking for a Technical Support Analyst II for our St. Louis office. This individual will be responsible for installing, modifying and repairing computer hardware/software systems and providing second and third-tier support to system users.
Detailed responsibilities include: • Configures and installs computer hardware and software. • Maintains IT work areas. • Manages inventory control of IT equipment and supplies. • Upgrades hardware and software components. • Maintains IT hardware asset and software tracking. • Remains abreast of changes in user and system software and hardware requirements. • Provides second and third-tier end-user support. • Troubleshoots network issues. • Maintains IT helpdesk ticketing system. • Procures and maintains mobile devices and services.
This position requires someone who is quality focused and detail oriented, possesses a strong work ethic, a drive to meet deadlines, the ability to prioritize along with excellent verbal, written and presentation skills. Strong problem solving and analytical reasoning skills are also required. Qualified candidates will have a two-year degree/certificate from a college or technical school and three to seven years of related experience and/or training. Alberici offers a competitive compensation/benefit package and growth potential. EOE/M/F/D/V